We Help you Become Digital-First and Fortify Your Market Leadership
Being able to maximize client satisfaction for connected travellers requires expertise in utilizing data, intelligence at the core, software powered platforms, AI & ML, Cloud scalability and Omnichannel integrations to analyze the needs & sentiment of travellers and provide them Cognitive experiences.
Customer sentiment analysis plays a critical role in improving services for the travel and hospitality industries.
Defective software and irksome experiences – whether it’s related to inconvenient accessibility, operations, lodging, amenities, or anything else – can have a negative impact on a T&H business, including brand name, reputation loss.
To become a ‘Brand for Everyone’, enterprises need to provide a high-quality experience and build apps that are robust, secure, compatible across devices, and built using the latest technology by implementing a shift-left approach in their testing processes and utilize proven accelerators and test automation frameworks.
Enterprises are able to save cost, time, and effort in testing using our multiple test accelerators for ERP, test automation, performance testing, and web services testing, which consist of a modular framework and pre-built, reusable test assets, use cases, and business scenarios.
Benefits Delivered to Our Travel & Hospitality Clients
45%
Increase in traffic with improved mobile UX
450+
Travel & Hospitality DCG Testers with experience in End-to-End testing
95%
Improvement in Operational Efficiency & in the overall reliability of the e2e internal system
34%
Increase in conversion of Bookings due to effective testing of e-commerce platform
Utilize our Digital Assurance Services in Travel and Hospitality to Achieve
20% - 30% reduction in test script maintenance efforts
98% uptime availability of the infrastructure
Our key Clients for Travel and Hospitality Testing Services Include
NelsonHall Recognizes Cigniti as a Leader in Overall Quality Engineering, AI & Cognitive Testing, Continuous Testing & Application Security Testing & a High Achiever in Cloud Migration Testing Capabilities.
Perform a Deep-Down Analysis & End-To-End Testing for Your Travel and Hospitality-Based Digital Apps
Our Test Center of Excellence (TCoE) for Travel & Hospitality provides deep testing for restaurant service areas, including point of sale (POS) testing.
You can utilize Cigniti’s TCoE to perform a deep-down analysis of your software testing and test automation needs covering the entire Travel & Hospitality IT landscape in terms of Point of Sale (PoS) terminals, mid-office, and portal/supplier connectivity using CRM tools and apps, E-commerce, extranets/external databases, and integration services.
Cigniti’s Domain Competency Group (DCG) has 450+ testers and Digital assurance specialists with deep experience who provide end-to-end assurance for travel and hospitality-based digital apps (including e-commerce, digital platforms, departure control, passenger management, operations, fleet management, etc.) that enhance customer experience.
Our Test Architects, Domain SMEs, and Product Specialists are armed with our Next-Generation Software Testing Platform – Blueswan™, an Automation Center of Excellence, decision-enabling Dashboards with predictive capabilities, and multiple acceleration kits.
IoT in Hotel Tech-The Smart Room Transformation
The Impact of Digital Transformation on the Hospitality Industry
Enhance Customer Experience in Travel & Hospitality Industry
Technology landscape of Hospitality – emerging trends and best practices
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Leverage Cigniti’s software testing capabilities for Travel and Hospitality and achieve high levels of client satisfaction.