Building customer loyalty and satisfaction is the key for any customer experience leader to meet their company’s business goals and improve return on investment (ROI). However, many companies fall prey to just trying to fix their existing pain points instead of creating new innovative customer experience projects that really make a difference. According to a recent [...]
Every enterprise is awash with repetitive protocol-based work where it needs to collect and enter data, process transactions, reconcile records, and perform back office work manually. If these tasks are automated, the job can be accomplished quickly, smartly, and efficiently without jeopardizing the quality. While the Robotic Process Automation (RPA) tends to focus on automating repetitive and rules-based [...]
To keep up with the needs of consumers and shippers, the cold supply chain sector is constantly evolving. The suppliers of cold chain products had to acclimatize to the changing needs as people changed their consumption patterns. According to a report published on Allied Market Research, “The global cold chain logistics market is very vast, [...]
Enterprise Resource Planning (ERP) solutions are business critical to any organization. Companies are slowly acclimating to the next-generation ERP solutions, as the major players tend to end support to their traditional ERP systems. According to Duncan Jones, VP and Principal Analyst at Forrester, “The traditional enterprise resource planning era is over. The ERP model of a [...]
While digitalization is driving the business world today, technologies like Mobile First and IoT have gained momentum and enterprises are getting influenced to enter the world of mobility, thereby opening endless opportunities. The flow of data and information is limitless with the surge in adoption of digital trends and technology [...]
Security has been an issue of contention in healthcare. The patient’s data is vulnerable to attackers due to the lack of familiarity and poor implementation of security in healthcare. With the advent of the current pandemic, the situation has become even worse, as the recent findings show no experiential evidence of [...]
With sudden spurt in the usage of digital banking applications worldwide, it is imperative for banking enterprises to leverage digital quality assurance solutions and ensure their net banking and mobile applications are digitalized. According to Jeff Casey, Sr. Research Director covering the banking and financial technology industries within Gartner’s Financial Services Research and [...]
Amidst a sea change of strategies, processes, and business models in the digital era, three factors that remain on the business stakeholder agenda are cost, time-to-market, and customer experience. While the order of priorities may change over time, customer experience is the key in today’s digital world. To advance the digital business agenda, it is imperative for enterprises [...]
No one knows how far into 2021 we’ll continue to avoid air travel, shop primarily online, and work from home, but it’s clear that every enterprise should become more adaptive, responsive, and agile than ever before. Cloud architectures have significantly molded the way enterprises function and every leading industrial analyst predicts that cloud computing will help [...]
To stay ahead in business, digital customer experience transformations have become mandatory. Cutting-edge digital experiences across every device are every customer’s need of the hour. To fulfill their digital transformation requirements, enterprises are leveraging technologies such as Artificial Intelligence (AI), Machine Learning (ML), and the Internet of Things (IoT). They [...]
