52% of customers pay more for a product if they anticipate an easy shopping experience – PWC Adyen’s research reveals a $3.3 trillion global opportunity, representing the potential revenue shift from negative to positive shopping experiences for retailers. Businesses that excel in tailoring services to meet customer needs and desires are [...]
The domain retail sector is in a paradigm shift of digital transformation, with an anticipated 25% of global retail poised to migrate online by 2025. APIs facilitate digital-first shopping experiences in this evolving landscape, allowing retailers to swiftly adapt and enhance their systems. They empower retailers to extend services [...]
In the Age of the Consumer, loyalty often equals the absence of something better. To sustain loyalty, we must continuously earn it in every interaction. That means today’s winning Retailers must provide: Price and Quality Assortment and Convenience Stores and Digital Pickup and Delivery Innovation and Trust Clearly, this is easier said than done. Delivering [...]
A study by Harvard Business Review found that almost 73% of shoppers utilize multiple channels during their shopping journey, with only 7% being online-only shoppers and 20% being store-only shoppers. As the holiday season approaches and major sales events like Black Friday loom, retailers face the daunting task of managing [...]
It will not be an overstatement to say that some of the most revolutionary breakthroughs have been driven by and taken place in the aviation industry. Decades ago, jet engines catapulted the airline industry out of capacity constraints, enabling it to carry many more travelers. The deregulation of the [...]
Walmart has become the third-largest global IT spender. Sephora flags off digital and in-store shopping experiences. H&M blends virtual shopping with physical ease. IKEA Retail hires Google veterans to chalk out a digital transformation strategy. Touted to be the most sought-after brands in this segment for decades, what made [...]
Many retailers swiftly created their initial e-commerce stores in the early days of the pandemic. For example, others enhanced their services by adding online ordering with curbside pickup. The epidemic hastened the shift to e-commerce stores by five years in just a few months. This emphasizes the importance of bolstering [...]
The Covid-19 pandemic has changed the way we do business. It has brought the digital eCommerce to centerstage, driving shoppers to buy products online like never before. According to the latest Digital Commerce 360 analysis, “Consumers spent $861.12 billion online with U.S. retailers in 2020, up 44.0% from $598.02 billion in 2019. Online spending represented 21.3% of [...]
At the height of the COVID-19 pandemic, 10 years of e-commerce growth happened in just 90 days. The pandemic has impacted e-commerce in 2020, maybe more than any other time in history. While the traditional retail sales have declined, e-commerce has seen a paradigm shift with 129% growth year [...]
IoT adoption in retail has been growing at a whopping 20% CAGR post-2015 and is expected to surpass $30 billion by 2024. The Internet of Things is spawning innovation by enveloping every consumer, object, and activity into the digital landscape. The growth of IoT-enabled capabilities across the board is largely driven by [...]
