In winter 2022, US airlines faced an arduous test as heavy storms disrupted thousands of flights, resulting in over 17,000 cancellations or delays. Southwest Airlines, known for its unique business model and exceptional customer service, was hit the hardest, with 16,000 affected flights. Despite industry-wide losses, Southwest quickly restored [...]
These days, we can’t complete a transaction in a retail store without “giving away” our contact number. This is true especially if the store is part of a retail chain that is spread across the region or country, and there are many stores present within the city a few [...]
It will not be an overstatement to say that some of the most revolutionary breakthroughs have been driven by and taken place in the aviation industry. Decades ago, jet engines catapulted the airline industry out of capacity constraints, enabling it to carry many more travelers. The deregulation of the [...]
It is a very well-known fact that if we have to identify sectors that are the most volatile and sensitive to even a small trigger in the social, economic, or political environment, the list will not be complete without the airline industry. Recessions, pandemics, regulations, and the like have hit [...]
Airlines have made enormous progress in improving the customer experience, from a variety of seating options to chef-designed meals and so on. Passengers, on the other hand, claim that they are frequently left wanting more. How can the airline industry appeal to the next-generation traveler and improve the customer experience in [...]
Before the jolt of COVID-19, digitalization was at the forefront of the aviation industry’s collective consciousness. Carriers worldwide are progressing toward fulfilling their digital transformation objectives by investing in cloud services, data centers, wireless onboard crew services, and autonomous data management, which are critical components in attaining digitalized airline operations. The digital revolution has reached [...]
A robust software quality testing approach is crucial for businesses across all industries. For instance, in the aviation industry, we have airlines upgrading mobile applications in order to better connect with their passengers. Technology is creating revolutionary paths, no matter the business, leading to several interdependencies and immediate results. [...]
The aviation industry is not untouched by the effects of the digital wave, which has created a ripple effect across industries and organizations. However, it is not among the pioneers of the digital revolution. Instead, it is simply reacting to the new wave of technology and following the trends [...]
It is not possible to quantify customer experiences. Yet, they play the most important role in the success of businesses worldwide. In fact, as per the latest Salesforce’s State of the Connected Customer Report 2019, about 84% of customers say the experience a company provides is as important as its products [...]
Air travel is considered the safest mode of conveyance having the least mortality incidents among all. The low incident rate but high toll in each aviation accident makes it necessary that airlines learn from the mistakes and improve their systems. Sadly, it took two Boeing 737 Max crashes and [...]
