Southwest® & Cigniti’s QA Day

Scaling Airline Resilience with Digital Quality & AI Efficiency

March 7, 2024
8:00 AM to 1:00 PM

Freedom Hall @ HDK Building 2702 Love Field Dr, Dallas, TX 75235

View Speakers Save Your Seat

Event Overview

As part of a digital transformation journey, organizations need to redefine quality and user experience. Quality now transcends the in-flight journey and influences passenger and employee experience holistically. Charting the course for a digital-first world necessitates a reimagined approach to quality that involves DevOps, Data, and Automation, underpinned by the power of AI.

Key Takeaways:

  • Insights into current and disruptive trends, technologies, and opportunities in Aviation
  • Quality’s role in assuring seamless frictionless customer and employee experience
  • Thought leadership on data harnessing, automation, and AI for scaling resilience
  • Highlights of a successful journey and value delivered

Speakers

Lauren Woods
Lauren Woods SVP & CIO, Southwest® Airlines
Tom Merritt
Tom Merritt CTO, Southwest® Airlines
Justin Bundick
Justin Bundick MD of Data Science, Automation & AI, Southwest® Airlines
Sean Lynch
Sean Lynch MD of Enterprise Architecture, Southwest® Airlines
Alice Dungey
Alice Dungey Director, Technology QMO, Southwest® Airlines
Industry Analyst
Industry Analyst TBD
Srikanth Chakkilam
Srikanth Chakkilam CEO, Cigniti
Vinay <br>Rawat
Vinay
Rawat CRO, Cigniti
Sumithran Danabalan
Sumithran Danabalan SVP of Consulting,
Cigniti
Manish Pandey
Manish Pandey SVP of Sales,
Cigniti
Sachin Srivastava
Sachin Srivastava VP of Global Delivery, Cigniti

Event Schedule

March 7, 2024

All times in CDT

8:00 AM

9:00 AM

Registration and Breakfast

For all the attendees in the Freedom Hall

Executive Breakfast

Analyst, Southwest® leadership, and Cigniti leadership (in parallel)
in the Nolan Ryan Conference Room.

9:05 AM

9:15 AM

Welcome Address

Alice Dungey - Director, Technology QMO, Southwest® Airlines
Srikanth Chakkilam - CEO, Cigniti

9:15 AM

9:25 AM

Message from CIO

Lauren Woods - SVP & CIO, Southwest® Airlines

9:25 AM

9:35 AM

Message from CTO

Tom Merritt - CTO, Southwest® Airlines

9:35 AM

9:50 AM

Message from Director of Enterprise Architecture

Sean Lynch - MD of Enterprise Architecture, Southwest® Airlines

9:50 AM

9:55 AM

Video on our Successful Journey as a Team

9:55 AM

10:25 AM

Analyst Keynote: Emerging Technology and Trends Reshaping Airlines (Tentative Topic)

Industry Analyst: TBC

10:25 AM

10:45 AM

Accelerating Digital Transformation in Travel and Hospitality

Manish Pandey - SVP of Sales, Cigniti
Sachin Srivastava - VP of Global Delivery, Cigniti

10:45 AM

11:05 AM

QMO Session 1: Southwest® and Cigniti Partnership's Successful Outcomes and the Future Roadmap

Akl Abdallah - Sr. Manager Technology, Southwest® Airlines
Subuhi Ali - Sr. Manager Technology, Southwest® Airlines

11:05 AM

11:20 AM

Break (Coffee, Tea & Cookies)

11:20 AM

11:40 AM

Expert Speak Session: Enhancing Employee Experience (Tentative)

Sumithran Danabalan - SVP of Consulting, Cigniti

11:40 AM

12 Noon

QMO Session 2: Southwest® and Cigniti Partnership's Successful Outcomes and the Roadmap

Akshay Wani - Sr. Business Consultant, Southwest® Airlines
Dionne Brown - Manager Technology, Southwest® Airlines
Steve Campos - Sr. Manager Technology, Southwest® Airlines

12 Noon

12:45 PM

Fireside Chat: Navigating the Skies of Tomorrow: Harnessing Data, Automation, and AI for Airline Resilience (Tentative)

Justin Bundick - MD of Data Science, Automation, and AI, Southwest® Airlines
Sean Lynch - MD of Enterprise Architecture, Southwest® Airlines
Alice Dungey - Director, Technology QMO, Southwest® Airlines
Industry Analyst: TBC
Sumithran Danabalan, - SVP of Consulting, Cigniti

12:45 PM

1:00 PM

R&R, Games & Raffle Draw Winner Announcement

1:00 PM

1:05 PM

Vote of Thanks & Closing Note

1:05 PM Onwards

Lunch

4:00 PM Onwards

Happy Hour

Location: TBD

Register Now

By continuing to use this website, you agree to our cookie & privacy policy.
*Note: Registration is mandatory for raffle draw eligibility. Tickets will be issued at the registration desk, and the funds collected will be donated to a charity.

The Team

Manish Pandey
Manish Pandey SVP of Sales,
Cigniti
Sachin Srivastava
Sachin Srivastava VP of Global Delivery, Cigniti
Harinath Rudravally
Harinath Rudravally AVP of Global Delivery, Cigniti
Siva Mannam
Siva Mannam Associate Director of Delivery, Cigniti
Raja Koneru
Raja Koneru Technology Manager, Southwest® Airlines
Nathan Bramble
Nathan Bramble Manager Technology, Southwest® Airlines
Akl Abdallah
Akl Abdallah Sr. Manager Technology, Southwest® Airlines
Subuhi Ali
Subuhi Ali Sr. Manager Technology, Southwest® Airlines
Melissa E. Kinner
Melissa E. Kinner Manager Technology, Southwest® Airlines
Brenda Lane​
Brenda Lane​ Sr. Technology Consultant, Southwest® Airlines
Rashmi Gupta
Rashmi Gupta Team Leader Technology​, Southwest® Airlines
Steve Campos
Steve Campos Sr. Manager Technology, Southwest® Airlines
Akshay Wani
Akshay Wani Sr. Business Consultant, Southwest® Airlines
Mike Blackwell
Mike Blackwell Sr. Manager Technology, Southwest® Airlines
Dionne Brown
Dionne Brown Southwest® Airlines
Connect with the Experts

© Copyright 2024. All Rights Reserved. Privacy Policy
Cigniti Technologies